ESPN Authentication

ESPN Not Authorized/Channel not in Package

Navigate to settings

The settings for ESPN hides on the menu options to your left.

1. Press the left arrow on the remote (or left on the big ring on a Firestick) a couple of times it will open up a menu on the left side of the screen.
2. Go to the bottom of that menu and click on the profile icon.

Sign out

There are menu options at the top.

1. Scroll through the list to find TV Provider.
2. Click the the okay button (center of the ring on a Firestick/Roku/smart tv).
3. Confirm you wish to sign out.

Signing back in

Once you are signed out, we need to begin the sign in process again.

1. Choose TV provider again using the okay button (center of the ring on a Firestick/Roku/smart tv).
2. Depending on your device capabilities, it may offer you to sign in on the TV, or it may force you to sign in using another device.
3. If you do not have the option to sign in with the remote, it will give you an address and a one time code to use. It may also offer a QR barcode you can scan using your phone or tablet's camera app.
4. Regardless of the method, you will need to choose your provider. Normally you have to click Show More/See More, then type in EPB or scroll down through the alphabetical list until you find "EPB Fiber Optics"
   ONLY choose EPB Fiber Optics, other EPB options are NOT us.
5. You will need your sign in information that matches the epb.com website or FiTV app.
   Important

   • If you changed your password recently, you may have to wait up to 2 hours for it to update for this system.
   • If you just signed up for FiTV, you will not have a provider sign in account for approximately 24 hours. If this is the case, let us know or call us to explore other options.
6. Once signed in, your tv should link. You can now go back and try a game that was not working.